Privacy policy

Who we are

Liwan Marketing is a Saudi marketing agency. We are the party responsible for the information you send us through this site: we decide how it is used and we are committed to protecting it.

For any question about your privacy or your information, you can reach us through the contact form or the WhatsApp button on this site.

What we collect

When you fill in the consultation request form, we ask for:

• Your name.
• Your mobile number.
• Your business type: online store, clinic or medical centre, or other with a short description of your business.
• The service you need.
• Your project or business name.
• Your store or account link (optional).
• If you request ad management: your monthly sales range (not asked of clinics) and your monthly spend on paid campaigns.

Depending on the service you choose, we may ask a few short questions about your request:

• Photo and video production: your city.
• Marketing consulting: your current challenge and your business stage.
• Brand identity: whether you have a logo, what you need, and the delivery date you want.
• Store design: the approximate number of products, the platform (Salla or Zid), and whether the store is new or existing.

We never ask for passwords, card details or any other payment method, ID numbers, patient data or any health data.

Technical data: like any website, our hosting provider automatically receives technical information needed to show and protect the page, such as your IP address, browser type and the time of your visit. We do not use it to identify you or for advertising.

Why we collect it

• To contact you about your request.
• To prepare the free analysis of your business.
• To reply to you on WhatsApp.

We do not use your information for any other purpose, and we ask for no more than we need for these.

How we collect it

We collect it directly from you through the form on this site, and only after you give explicit consent by ticking the box that accepts this policy before sending. We do not collect your information from any other source.

If you message us on WhatsApp, we receive your number and messages there so we can reply.

Who we share it with

• We do not sell your information or share it with anyone for marketing.
• We disclose it if required by law or by a competent official authority in the Kingdom.

How long we keep it

We keep your information for 12 months from our last contact, then delete it securely, or sooner if you ask. The only exception is anything the law requires us to keep.

Your rights

The Personal Data Protection Law gives you these rights:

• To be informed: what information we hold about you, why we use it, and how.
• To access it: and receive a copy.
• To correct it: if anything is wrong or incomplete.
• To ask for deletion: once it is no longer needed.
• To withdraw consent: at any time. Withdrawing consent does not affect what happened before it, but we stop using your information for your request.

To use any of these rights, you can reach us through the contact form or the WhatsApp button on this site. We reply within 30 days, and may ask for a small detail to confirm the request is yours.

If you believe we have not handled your information properly, you have the right to file a complaint with the Saudi Data and AI Authority (SDAIA).

How we protect it

• Access to your information is limited to the team members who need it to follow up on your request.
• The whole site runs over an encrypted connection (HTTPS).
• We take reasonable technical and organisational measures to protect your information from unauthorised access, use or change.

Cookies

The site itself does not use cookies, or any tracking or advertising tools. All of the site's files, including fonts and video, are served from the site itself.

The first exception is Google Analytics: when it is enabled, we use it to measure visits and how many people complete the request form. It sets its own cookies and receives technical information about the visit (the pages you open, your device and browser, and your approximate country or city), and we send it no personal data from the form: not your name, your number or your project details.

The second is Microsoft Clarity: we use it to understand how visitors use the site (clicks, scrolling and session replays), and it sets its own cookies.

We store only two small display preferences in your browser, and they are never sent to us:

• The theme you chose (light or dark), so it stays the same on your next visit.
• That the WhatsApp bubble has already been shown, so it doesn't repeat during the same visit. It is cleared when you close the browser.

You can clear them at any time from your browser settings.

Changes

We may update this policy if the way we work or the law changes. We publish the new version on this page, and the “last updated” date at the top shows when it last changed.